Starbucks: A name synonymous with coffee, but also with a strong commitment to its employees, whom they call partners.
The Partner of the Quarter (POQ) program is a cornerstone of this commitment, recognizing and rewarding the outstanding contributions of its staff.
What is POQ?
POQ is a quarterly award program that identifies and honors exceptional partners in company-operated stores. These individuals consistently demonstrate:
- Customer service excellence: Going above and beyond to create memorable experiences for every customer.
- Teamwork and collaboration: Working effectively with colleagues to achieve shared goals and fostering a positive work environment.
- Leadership and initiative: Demonstrating leadership qualities and taking initiative to solve problems and improve operations.
- Quality of work and commitment to standards: Maintaining high standards of quality in their work and adhering to company policies and procedures.
- Positive attitude and willingness to go the extra mile: Embracing a positive and helpful attitude and always willing to do more than required.
Eligibility and Selection Process
All hourly and salaried partners (baristas, shift supervisors, managers, etc.) of partners of the quarter are eligible, except for district managers and above. The selection process involves three key steps:
Nominations
- Partners are nominated by their peers and store managers based on the criteria mentioned above.
- Nominations highlight specific examples of how the individual has exemplified the POQ characteristics.
- The store manager ensures a fair and transparent nomination process.
Voting
- All partners in the store vote for the nominated partners.
- Each partner has one vote and can vote for one nominee.
- This ensures a democratic and inclusive selection process.
Winner Announcement
- The partner with the most votes wins the POQ award.
- The winner is announced publicly at the store, recognizing their achievements and contributions.
Benefits of Winning POQ
Being recognized as POQ brings significant rewards beyond personal satisfaction:
- A certificate and a special pin: These serve as tangible reminders of their accomplishment.
- A cash bonus: Typically around $75, providing financial recognition.
- Public recognition: The winner is announced at the store, highlighting their achievements to their peers and customers.
- Development opportunities: Winners may be given access to additional training and development programs, helping them grow their careers within Starbucks.
Start Date and Resources
The start date for the POQ program and nomination period varies by region and store. It’s recommended to check with your store manager or review the internal communications for specific dates in your location.
Impact of POQ
The POQ program goes beyond just recognizing individuals. It creates a positive and motivational environment within stores, encouraging all partners to strive for excellence.
It fosters a culture of appreciation and recognition, demonstrating that Starbucks values its employees and their contributions.
Beyond the Award
The POQ award is just one way that Starbucks demonstrates its commitment to its partners. The company offers a comprehensive benefits package, including healthcare, tuition coverage, and financial wellness programs.
Additionally, Starbucks invests in training and development opportunities, helping partners grow their skills and careers.
Conclusion
The Partner of the Quarter program is a powerful example of how Starbucks recognizes and rewards its employees.
By acknowledging exceptional contributions and fostering a culture of appreciation, Starbucks creates a positive and rewarding work environment for its partners, ultimately contributing to the company’s success.
