The Microsoft Authenticator app is a widely-used tool that enhances security by enabling two-factor authentication (2FA) for accounts, including those from Microsoft, Google, and other platforms. While it’s generally reliable, users sometimes encounter the “Pick an account” error when trying to authenticate. This issue can be frustrating, as it interrupts the login process and blocks access to critical services. If you’re facing this error, don’t worry—we’ve compiled a comprehensive guide to help you resolve it.
What Causes the “Pick an Account” Error in Microsoft Authenticator?
The “Pick an account” error can stem from various issues, such as:
- Multiple Accounts Registered: If you have multiple accounts linked to Microsoft Authenticator, the app may struggle to identify which account to authenticate, leading to this error.
- Account Conflicts: Conflicting login credentials between personal, work, or school accounts can trigger the error, especially when using multiple devices or applications that require authentication.
- Outdated App Version: Running an outdated version of the Microsoft Authenticator app can result in bugs, including this error.
- Incorrect Authentication Settings: Misconfigured authentication settings on the app or the Microsoft account may cause problems during the login process.
- Cache or Data Issues: Corrupt cache or stored data within the app can lead to this error by disrupting the normal account selection process.
How to Fix the Microsoft Authenticator “Pick an Account” Error
If you’re experiencing the “Pick an account” error, there are several methods you can try to resolve it. Follow these step-by-step solutions to get Microsoft Authenticator working again:
1. Restart the App
The first and easiest step is to restart the Microsoft Authenticator app. Sometimes, the app might just need a refresh to fix the account selection issue.
- Step 1: Close the Microsoft Authenticator app completely.
- Step 2: Reopen the app and attempt to authenticate your account again.
2. Ensure You Are Using the Latest Version of the App
Outdated apps can cause performance issues, including authentication errors. Make sure your Microsoft Authenticator app is up to date.
- Step 1: Go to the App Store (for iOS) or Google Play Store (for Android).
- Step 2: Search for Microsoft Authenticator.
- Step 3: If an update is available, click Update.
- Step 4: After updating, reopen the app and try logging in again.
3. Clear Cache and Data
Clearing the cache and data can fix any corrupted files that may be causing the error. Note that clearing data will not remove your account information in the cloud but will reset the local app data.
- Step 1: On Android, go to Settings > Apps.
- Step 2: Find and tap on Microsoft Authenticator.
- Step 3: Select Storage and then tap Clear Cache and Clear Data.
- Step 4: Reopen the app and attempt to log in again.
For iOS users, uninstalling and reinstalling the app is the closest method to clearing cache and data.
4. Remove and Re-Add the Account in Microsoft Authenticator
If clearing the cache doesn’t work, try removing the affected account from the Authenticator app and then re-adding it.
- Step 1: Open the Microsoft Authenticator app.
- Step 2: Find the account that’s causing the issue and tap on it.
- Step 3: Tap the three dots (menu icon) in the top-right corner and select Remove Account.
- Step 4: After removing, tap the + icon in the app to re-add the account.
- Step 5: Follow the steps to reauthenticate and re-add your account to the app.
5. Sign Out of Other Devices
Having multiple devices signed in to the same Microsoft account can sometimes create conflicts. If you’re signed in on several devices, try logging out of all accounts on other devices, then logging back into the device where the error occurs.
- Step 1: Sign out of your Microsoft account on other devices (phones, tablets, or computers).
- Step 2: Reopen the Microsoft Authenticator app on your primary device and try again.
6. Reset Authentication Settings
Resetting the authentication settings can help resolve any issues caused by misconfigured security settings on your Microsoft account.
- Step 1: Go to the Microsoft Account Security page on a web browser.
- Step 2: Under Security, click Advanced Security Options.
- Step 3: Remove the current two-factor authentication settings for the problematic account.
- Step 4: Re-add your account with two-factor authentication enabled.
- Step 5: After completing the reset, re-add the account in the Microsoft Authenticator app.
7. Uninstall and Reinstall the Microsoft Authenticator App
If none of the above solutions work, a fresh installation of the app may resolve the issue. By uninstalling the app, you remove all local data and start from scratch.
- Step 1: Uninstall the Microsoft Authenticator app from your device.
- Step 2: Restart your device.
- Step 3: Reinstall the app from the App Store or Google Play Store.
- Step 4: Re-add your account to the app and set up authentication again.
8. Check Internet Connectivity
Sometimes, the “Pick an account” error may be caused by poor or unstable internet connections. Ensure that your device is connected to a reliable Wi-Fi or cellular network.
- Step 1: Switch between Wi-Fi and mobile data to test the connection.
- Step 2: If possible, try using a different network to ensure your internet connection is stable.
Preventing Future Errors in Microsoft Authenticator
To minimize the chances of encountering the “Pick an account” error again, follow these preventive measures:
- Keep the app updated: Always ensure that you are using the latest version of Microsoft Authenticator.
- Monitor account conflicts: Be mindful of using the same account across multiple devices or settings that could lead to conflicts.
- Use a single device for authentication: Try to limit the number of devices you use for authentication purposes to reduce the risk of conflicts.
- Regularly clear cache: Periodically clearing the app’s cache can prevent data corruption that leads to errors.
Conclusion
The “Pick an account” error in Microsoft Authenticator can disrupt your workflow, but it’s usually fixable with some basic troubleshooting steps. Whether it’s updating the app, clearing cache, or reconfiguring accounts, these solutions should help resolve the issue. Following preventive measures will also reduce the likelihood of encountering this error in the future, ensuring a smoother authentication process.