When opting for the services of a managed IT service provider, it is crucial to formalise the arrangement in writing. The written document will be your saviour if things do not go as planned. Why is it so important? This agreement outlines the crucial details of the services provided under the contract.
It also includes the terms and conditions. To ensure the best possible service and protection for your organisation, let’s explore the essential components that a well-structured managed services agreement should encompass. If your contract does not have these points, it is time to renegotiate a better deal.
Trust us when we say it is better to go through the renegotiation hassle than go to the courts to resolve an issue. Even if you do not end up in court, your business may have to contend with considerable damages due to the lack of a robust agreement. These points include:
What to Include in Your Managed IT Services Agreement
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Disaster Recovery Plan
Every business must have a robust disaster recovery plan to handle unforeseen mishaps effectively. Having a clear plan of action minimises the impact of disruptions, ensuring business continuity. It helps you avoid substantial financial losses or damage to your company’s reputation.
Usually, a reputable managed IT services company in UAE and worldwide will have a disaster recovery plan clause in the agreement. If yours does not, try to include one immediately or seek other companies to help you manage your IT infrastructure. They don’t have to be in the same country as you, providing you with ample choice.
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Cybersecurity Measures
Regardless of the technological advancements in your organisation, the risk of cybercrimes remains ever-present. Hackers continuously devise new methods to infiltrate systems, making cybersecurity a top priority. A mishap can undermine years of hard work and cause irreparable damage to your reputation.
A reputable managed IT service company will thoroughly analyse your organisation’s vulnerabilities and implement measures to address potential risks. They will also provide essential employee training in cybersecurity. It will ensure that your employees are equipped to deal with cybersecurity matters.
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Confidentiality and Secrecy Agreement
Since your managed IT service provider will access sensitive company information, protecting this data is paramount. A confidentiality and secrecy agreement is crucial to prevent unauthorised access or misuse of information. Another term for such an agreement is ‘Non Disclosure Agreement’ or NDA.
This legally binding agreement ensures that the service provider keeps all sensitive information confidential and refrains from sharing it without proper authorisation. Breaching this agreement can lead to serious legal consequences for the service provider and even undermine their reputation as a reliable partner.
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Mobile Device Management
Using personal devices, especially mobile phones, in the workplace can pose significant cybersecurity risks. Unsafe practices may lead to data leaks and breaches. An effective managed IT service provider will implement mobile device management to secure these devices and ensure safe usage.
It includes the ability to remotely track, wipe, and lock devices, thus safeguarding sensitive data and preventing compromises. The alternative is to block the use of personal devices at the workplace. However, this can impact employee morale and even reduce their productivity.
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Clear Terms and Conditions
Before finalising the agreement, reviewing the terms and conditions is crucial. This section may contain complex language, so seeking clarification from the managed service provider is advisable. The terms and conditions protect both parties involved and should include details such as pricing, contract duration, and the service provider’s liability.
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Termination Clause
Considering future possibilities is essential. It’s vital to understand the provisions related to terminating the agreement. It includes examining potential penalties in the event of early contract termination. Additionally, clarify whether the contract can be renewed or a new one would be required after expiration.
Conclusion
In conclusion, including these critical components in your managed IT services agreement will ensure your specific requirements are adequately addressed. Your managed IT service company may likely be hesitant to include these points. In that case, don’t back down or change your provider immediately.
